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1 VOTE
Status Have you tried?
Created by Guest
Created on Sep 26, 2023

Functionality to re-obtain point data after the 14-day period after a fresh start

They would like some functionality put in place so they can recover point data etc after a fresh start has been ran after the 14-day period.

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  • Admin
    Ben Dunford
    Reply
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    Sep 26, 2023

    Hi there, unfortunately if a school decides to permanently delete data then we are legally obliged to do so after a resonable period. (More details available in our data protection and security policy)

    However, schools can choose to keep this data beyond a fresh start by selecting appropriate settings and are encouraged to download any data they might need after a fresh start on this page too, just in case.

    Hope that helps,

    Ben